

Dear Valued Customer,
Introducing our new Customer Relationship Management (CRM) app designed for your convenience. This app provides several key features:
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Data Usage Monitoring: Track your data usage (downloads and uploads) since your last connection to our server.
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Flexible Package Management: Easily request changes to your internet package directly through the app.
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WiFi Diagnostics: Utilize the "Router Connectivity Test" feature to diagnose and troubleshoot WiFi issues between your router and mobile device. Solutions are provided for identified problems.
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Streamlined Support: Open support tickets and communicate directly with our technical team via in-app messaging. No more phone calls needed!
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Secure Online Payments: Pay your monthly bill conveniently through the app using the bKash online payment gateway – no additional charges apply.
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Payment History: Access a detailed record of your past payments.
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Real-Time Notifications: Receive important notifications regarding service disruptions, offers, and news directly within the app.
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Mobile Data Accessibility: Access and manage your account, even without an active internet connection (using mobile data). Note: Unpaid bills may result in service interruption, but you can easily reconnect by paying through the app using mobile data or another internet connection.
For customers experiencing complete service outages, the app's "Client Support & Ticket System" allows you to submit support requests via mobile data. Our support team will address your issue promptly.


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